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Call 111 - When it is less urgent than 999


If you need to book an appointment please ring the practice on 01952 811677.

We’re now working hard towards ‘restoring services’ and balancing patient requirements with social distancing (not easy but we are lucky to have a fairly big practice).

We are triaging every patient to assess if the appropriate advice can be given over the telephone or if the Clinician needs to see you face to face,

The majority of our consultations continue to be carried out over the phone or by video consultation.

A few notes for your information:

We are able to safely seat 14 patients in the downstairs waiting room and 9 patients in the upstairs waiting room. Please avoid bringing family members to appointments with you and try not to arrive early for your appointment.

We have a HOT room for any patients who need to be assessed but are suffering COVID symptoms. Patients with symptoms will be asked to remain outside or in their car and the Clinician will call them in through a separate entrance (to the left of the main entrance). PLEASE NOTE THAT ANYONE SUFFERING WITH COVID SYMPTOMS SHOULD CALL 111 IN THE FIRST INSTANCE.

Please sanitise your hands when you arrive.

Face coverings will remain mandatory in all healthcare settings beyond 19 July, NHS England has confirmed this.

If you ring up and ask to see a doctor or nurse, you will be offered a telephone call first (these go very quickly now that demand has increased). The Clinician will ring you and try to resolve your issue over the phone.  If they need to see you, you will be given a time to attend the surgery

Appointment lengths have had to double from 10 minutes to 20 minutes - this is to allow time for the clinicians to put on and take off PPE, and clean down between each patient. Unfortunately that means that we have less face2face appointments available. 

We have been overwhelmed by the kindness and support we have received from our patients; it is really very much appreciated.

If you feel your appointment will take more than ten minutes, please contact the practice to discuss this.

If you feel you need an appointment out of surgery hours please ask reception about our extended opening hours between 6.30-7.00pm.

GP practices across Telford and Wrekin are participating in the delivery of a national extended hours service, giving our patients access to additional appointments up to 8:00pm in the evenings and at weekends (now also including on Bank Holidays).

Please call your GP practice to get more information or to book an appointment with a GP, nurse or other healthcare professional.

Online Appointments

You can order repeat prescriptions and book your appointment online.

The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.

To use EMIS Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.

Click on the link below to login.

click here for online access

Please only book appointments with your registered doctor. If you require an appointment with a different doctor, please call reception.

Fast Track Treatment Scheme

Tired of waiting?
Don't really need to see the doctor?
Unsure who else to see?

Why Not Try The Fast Track Treatment Scheme!

If you or your family are suffering from any of the following conditions then ask the receptionist about the Fast Track Treatment Scheme.

• Coughs

• Sore Throats

• Earache

• Nasal Congestion

• Cold or Flu

• Hay Fever

• Tummy Upset and Diarrhoea

• Head Lice

• Athlete's Foot

• Vaginal Thrush

• Contact Dermatitis, Bites and Stings

• Back Pain, Sprains and Strains

• Red Sore Eyes

• Mouth Ulcers

• Constipation

• Infected Toe/Finger

• Rashes


What Is The Scheme?

The scheme allows you to obtain medicines to treat illnesses from your practice nurse without having an appointment to see your doctor. If you need a prescription, this will be issued in the usual way.

Who Can Use The Scheme?

Anyone registered with Wellington Road Surgery.

What Illnesses Can Be Treated?

There are a number of different minor ailments including coughs, colds, bites and stings that can be seen by the practice nurse.

Can I Demand The Medicines I Want?

No. The practice nurse must be satisfied that there is a need for the medication and that it is suitable for you. The practice nurse may decide that you should see your doctor or give you advice without supplying any medicines.

Do I Have To Use The Scheme?

No. If you do not want to use the scheme you will be offered the next available appointment with your doctor.

What If The Practice Nurse Thinks I Need To See A Doctor?

If the practice nurse decides you need treatment by a doctor there will be a doctor available to see you.


Your practice nurse is providing treatment and/or advice under the Fast Track Treatment Scheme in line with the symptoms you have described. If your symptoms persist you should seek further advice from your doctor.

Local Services, Let
Wardhaugh Chiropody/Podiatry